ABB empower
All Systems Operational

About This Site

Welcome to the official status page for ABB empower. This site will provide users with information regarding both planned scheduled maintenance as well as unplanned outages. Be sure to 'Subscribe' to receive real-time notifications from empower; for help, please visit https://empower.abb.com/help

empower Flow Operational
90 days ago
99.82 % uptime
Today
Order Status & Tracking ? Operational
90 days ago
99.69 % uptime
Today
Price & Availability ? Operational
90 days ago
99.69 % uptime
Today
Price Delivery ? Operational
90 days ago
99.96 % uptime
Today
Order Entry (shopping cart) ? Operational
90 days ago
99.69 % uptime
Today
Track Your Payables ? Operational
90 days ago
99.96 % uptime
Today
Shipment Tracking ? Operational
90 days ago
99.98 % uptime
Today
Post Sales Service ? Operational
90 days ago
99.76 % uptime
Today
empower Quote Operational
90 days ago
99.95 % uptime
Today
Quote Management ? Operational
90 days ago
99.96 % uptime
Today
Product Configuration ? Operational
90 days ago
99.96 % uptime
Today
Project Pricing ? Operational
90 days ago
99.98 % uptime
Today
Document Generation ? Operational
90 days ago
99.84 % uptime
Today
Project Orders ? Operational
90 days ago
99.98 % uptime
Today
Help & Support ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Site Response Time ?
Fetching
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Resolved - empower has been restored to full functionality. The issues affecting empower-Quote Documents have been resolved and the team continues to monitor the Documents engine.

If you are still experiencing issues, please contact empoweru@abb.com.

Regards,
ABB empower team

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Mar 24, 15:24 EDT
Investigating - empower is currently experiencing issues with exporting of proposals and documents from empower-Quote. This is affecting some users' ability to download and save reports (BOM, Pricing, etc) as well as proposals/submittals.

All other modules of empower are currently operational.

Please visit https://status.empower.abb.com/ for further updates.

Regards,
ABB empower team

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Mar 24, 14:35 EDT
Mar 23, 2020
Resolved - empower-Quote has been restored to full functionality. The issues affecting both customer users and internal VPN users have been resolved.

If you are still experiencing issues, please contact empoweru@abb.com.

Regards,
ABB empower team

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Mar 23, 14:38 EDT
Update - The issues impacting empower-Quote connectivity have been resolved following a network change, and the fix should now be rolled out to all users (note changes may take a few minutes to reflect on all devices).

Any users impacted should attempt any failed actions again; additionally, any internal users connecting via legacy GE devices are encouraged to exit VPN to improve performance (though VPN issues should be resolved as well).

If you are still experiencing issues, please contact empoweru@abb.com

Regards,
ABB empower team

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This is an auto-generated email, please do not reply. For help, please visit https://empower.abb.com/help
Mar 23, 14:10 EDT
Monitoring - The issues impacting empower-Quote connectivity have been resolved following a network change, though the team continues to monitor closely.

Any users impacted should attempt again (note changes may take a few minutes to reflect on all devices).

Additionally, any internal users connecting via legacy GE devices are encouraged to exit VPN to improve performance.

If you are still experiencing issues, please contact empoweru@abb.com.

Regards,
ABB empower team

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This is an auto-generated email, please do not reply. For help, please visit https://empower.abb.com/help
Mar 23, 10:51 EDT
Investigating - empower is currently experiencing issues with empower-Quote. This is affecting some users' ability to update quote data.

The team is currently investigating and will post updates on this page.

All other modules of empower are currently operational.

Please visit https://status.empower.abb.com/ for further updates.

Regards,
ABB empower team

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This is an auto-generated email, please do not reply. For help, please visit https://empower.abb.com/help
Mar 23, 09:24 EDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020
Resolved - Issue is now resolved. Users are now able to login to empower using ABB SSO.

Regards
ABB empower Team
Mar 19, 06:48 EDT
Monitoring - Issue has been identified at ABB SSO Level. Team has now fixed the issue. We will continue to monitor for some time.

Regards
ABB empower Team
Mar 19, 04:27 EDT
Investigating - empower is currently experiencing issues with logins. This is affecting some users' ability to login to empower. Specifically, Users trying to login via ABB SSO are experiencing issues; users who are already logged could be unaffected.

Please visit https://status.empower.abb.com/ for further updates.

Regards,
ABB empower team
Mar 19, 03:41 EDT
Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020
Completed - The scheduled maintenance has been completed.
Mar 15, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 EDT
Scheduled - empower will be undergoing scheduled maintenance activities beginning on Saturday, Mar 14 at 11:00 PM ET.

During this maintenance event we will be implementing software updates to our ERP which will affect users' ability to track orders, check price & availability, place catalog orders, submit return requests, and submit flow & quote rebate requests. Except for rebates, empower-Quote will be fully functional but quote orders will be held and processed after the maintenance is complete.

Full maintenance windows:
Saturday Mar 14, 11:00 PM ET - Sunday Mar 15, 6:00 AM ET (empower-flow only)

Regards,
ABB empower team
Mar 13, 10:14 EDT