empower Login Issues

Incident Report for ABB empower

Resolved

Issue is now resolved. Users are now able to login to empower using ABB SSO.

Regards
ABB empower Team

Posted Mar 19, 2020 - 06:48 EDT

Monitoring

Issue has been identified at ABB SSO Level. Team has now fixed the issue. We will continue to monitor for some time.

Regards
ABB empower Team

Posted Mar 19, 2020 - 04:27 EDT

Investigating

empower is currently experiencing issues with logins. This is affecting some users' ability to login to empower. Specifically, Users trying to login via ABB SSO are experiencing issues; users who are already logged could be unaffected.

Please visit https://status.empower.abb.com/ for further updates.

Regards,
ABB empower team

Posted Mar 19, 2020 - 03:41 EDT

This incident affected: empower Flow (Order Status & Tracking, Price & Availability, Price Delivery, Order Entry (shopping cart), Track Your Payables, Shipment Tracking, Post Sales Service), empower Quote (Quote Management, Product Configuration, Project Pricing, Document Generation, Project Orders), and Help & Support.